Shipping policy

 

At Lunarly Home, every order is carefully packed to ensure your treasures arrive safely. Please review the details of our shipping and fulfillment process below.

Processing Time

Orders are processed within 5-7 business days. Once your order has shipped, you will receive an email confirmation with tracking information. 

Please note that during holidays or peak periods, processing time may take longer. This will always be communicated in advance. 

Shipping Carriers

We ship via UPS and USPS, depending on the size, weight, and destination of your package. All shipments are insured and include tracking. 

Shipping Locations

We ship to the continental United States and Canada. If you’re located outside these regions and are interested in a piece, please contact us directly to explore custom shipping arrangements. 

Packaging

Every item is packed for transit with the utmost care, using quality materials. When possible, we use recycled materials to avoid excess waste. We take extra measures to ensure your purchase arrives in excellent condition. 

Combined Shipping

We are happy to combine multiple items into one shipment whenever possible and will refund any extra shipping costs, as applicable.

Local Pickup

Yes! You are welcome to pick up an item locally in the Kennett Square, PA area, by appointment. Please contact us after checkout to schedule a convenient time.

Items Damaged in Transit

In the rare event an item is damaged during transit, please notify us within 48 hours of delivery. Be sure to include clear photos of the item and packaging. We will issue a full refund immediately for any item verified as damaged in transit.

For any questions, concerns or custom shipping requests or pickups, please contact us at hello@lunarlyhome.com. We are happy to hear from you!